Refunds and cancellations

Fresh food can’t be resold, so here is exactly how refunds work.

Before preparation starts

Cancel from your order page and any online payment is refunded in full. Store credit used is returned to your balance.

After preparation starts

The order can’t be cancelled. If something arrives wrong, missing or not as described, tell us on the day and we will replace it or refund that item.

How refunds are paid

Online payments go back to the method you paid with, usually within 5–7 working days depending on the provider. Cash-on-delivery orders are refunded as store credit or cash at the counter.